Privacy Policy

BioAlign Orthotic Insoles ("BioAlign", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book an appointment, purchase our products, or interact with us in any way.

By using our services, you consent to the practices described in this policy. If you do not agree, please do not use our services.

Effective Date: March 17, 2026
Jurisdiction: Province of British Columbia, Canada
Governing Law: PIPEDA (Personal Information Protection and Electronic Documents Act)

We collect information you provide directly and information collected automatically when you use our services.

Information You Provide

• Name, email address, phone number when booking a scan, registering for a show, or contacting us
• Mailing address when placing an order
• Foot scan data and health-related information collected during your assessment (used solely to provide orthotic recommendations)
• Business information if you apply to become a partner
• Messages and correspondence you send us

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent, and referring URLs via cookies and analytics tools (e.g., Google Analytics)
• Cookie preferences and consent records

We use your personal information only for the purposes for which it was collected:

• To process bookings, orders, and appointment confirmations
• To send appointment reminders and follow-up communications you have opted into
• To respond to your inquiries and provide customer support
• To evaluate partner applications and onboard new partners
• To improve our website, products, and services
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., email delivery, payment processing), subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third-party service providers are required to handle your data in accordance with applicable privacy laws.

Our website uses cookies — small text files stored on your device — to improve your browsing experience.

• Essential Cookies: Required for the website to function (e.g., session management, form security)
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are anonymized.
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. See our Cookie Policy for full details.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for all data transmitted through our website
• Access controls limiting who can view personal data
• Regular security reviews of our systems and practices

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

• Booking and appointment records: 3 years
• Purchase and transaction records: 7 years (as required by Canadian tax law)
• Contact form messages: 2 years
• Partner application records: 5 years

You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at support@bioalign.com.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Withdrawal of Consent: Withdraw consent for non-essential uses of your data
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at support@bioalign.com. We will respond within 30 days.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BioAlign Orthotic Insoles
11391 161 Street, Surrey, BC, Canada
📞 +1 778 318 6683
✉️ support@bioalign.com

We take all privacy concerns seriously and will respond promptly.